the problem
Dense consent copy and mixed controls for email, push and text.
popeyes · 2026 · ux design
sms consent and preference center
Email, push and text preferences in one place, with a consent flow built around compliance rules.
the two-minute version
what i did
20 responsive screens and a working prototype, with the consent flow built around compliance rules.
the result
Design QA passed with no blockers, after I caught two consent risks before launch.
the problem
dense copy, mixed controls
The starting point: dense consent copy and mixed controls.
The starting point: dense consent copy and mixed controls.
the process
five options, one chosen
I designed 20 responsive screens and a working prototype for email, push and text preferences. Five options considered, one chosen, all kept for the record.
Five options considered, one chosen, all kept for the record.
the solution
one clear state per channel
The phone field moves off the list, and each channel gets one clear state.
The phone field moves off the list, and each channel gets one clear state.
impact & next steps
two risks caught before launch
I caught a migration risk that would have quietly reset guests who had opted in, and a validation gap that could have recorded consent for a phone number the guest never entered. Design QA with engineering passed with no blockers.
Same content, desktop modal.
more from the project
Scroll sideways for the screens that didn’t fit the story.
next up
web conversion workshop
A cross-functional activation workshop and nine interviews that turned into homepage concepts to test.
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