the problem
Kitchen tools have to work at arm’s length, mid-rush.
popeyes · 2025 · ux research
restaurant tools, back of house
Field studies in five restaurant kitchens that reshaped the tools crews use to cook, hold and pack food.
the two-minute version
what i did
Field studies in 5 restaurants, then redesigns of Cook Now, Protein View, On the Line, Daily View and the cupping workflow.
the result
Tool usage rose sharply at test restaurants after the changes.
- restaurants in the field studies
- 5
the process
crews plan in batches
We ran field studies in 5 restaurants. Crews plan in batches, not in 30-minute slots.
Crews plan in batches, not in 30-minute slots.
the solution
tools that fit the line
We redesigned Cook Now, Protein View, On the Line, Daily View and the cupping workflow. A follow-up visit in 2026 showed where the tablets actually sit on the line.
The follow-up visit: where the tablet actually sits in the line.
impact & next steps
usage rose
Tool usage rose sharply at test restaurants after the changes.
Tools have to work at arm's length, mid-rush.
more from the project
Scroll sideways for the screens that didn’t fit the story.
next up
calix website redesign
A persona-led redesign of the Calix website so prospects and customers could find the right product, and the marketing team could build pages without starting from scratch.
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