the problem
Power Delivery planned and scheduled field work across eight systems and a lot of paper.
nextera energy · ux design
power delivery center for work excellence (cwe) accelerate project
A planning board that brought eight field-scheduling systems into one tool, part of a plan to cut $28 million in costs over five years.
the two-minute version
what i did
A planning board that brought eight field-scheduling systems into one tool, part of a plan to cut $28 million in costs over five years.
the result
Usability tests passed with over 90% task success.
- systems for scheduling field work
- 8 → 1
- cost reduction target over five years
- $28M
- task success in usability testing
- 90%+
the problem
the problem
Power Delivery planned and scheduled field work across eight systems and a lot of paper. Resource Optimization Coordinators (ROCs) needed one tool to plan crews and work.
the process
start from what we knew
Built on stakeholder feedback already collected in Klaxoon, then interviewed ROCs about their day. They wanted something that felt like Google Calendar and Asana.
a calendar-first planning board
Designed the ROC Planning Board around a calendar view to see and manage the schedule at a glance.
an MVP crews can use
Create, submit, search and filter work requests, plus a draft state to catch mistakes, multi-crew assignments and a weekly crew summary for foremen.
test before hand-off
Moderated usability tests in UserZoom showed over 90% task success, and the fixes went in before development.
the outcome
the outcome
Usability tests passed with over 90% task success.
In March 2021 leadership moved the program to Salesforce, and the UX team moved to other work. A good lesson in adapting when strategy changes.
more from the project
Scroll sideways for the screens that didn’t fit the story.
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